January 2012

An Insider's Look At Customer Retention: Q & A With Jonathan Greene
Wow, what a great response we have received this year to our Loyalty Matters. Keep hitting that send button; we really enjoy providing our readers with feedback and hope we have shared some good ideas and helpful suggestions along the way.
Read More...

July 2011

Loyal Customers...the Secret Recipe to Strong Profits.
When something delightfully unexpected happens, we simply cannot wait to share that experience with others. This kind of surprise – the kind we can’t keep bottled up – is the response you must have generated from your interaction with your customers.
Read More...

June 2011

Without Loyal Customers, we can’t survive.
As we sit and ponder the most important topic in our industry today, it begs the question for all dealers to ask themselves...“What is the magic formula to keep our customers loyal?”
Read More...