Our customized database system, Flexstat®, will allow you to track and monitor your customers’ loyalty every time they swipe their membership key tags or card. This system is an ideal and discernible way to measure automotive customer retention. Likewise, our automated reports will allow you to analyze, determine, and prioritize members with the highest re-purchase potential, as well as identify members that may need additional incentives to return to your business or brand.
Along with your Program Manager, we will strategically keep your customers’ attention through customized welcome kits, automated e-mail campaigns, loyalty reward certificates, valuable free gifts, customized direct mail, creative contests, promotions and more.
Not only does this pin-point marketing maximize your return on investment, but because our communication efforts are targeted and precise, they are extremely meaningful to your customers when they arrive. Sample components of your contact system may include:
Maximize the power of e-mail with customized and highly targeted e-contacts to customers. Send personalized welcomes, no-return and point balance statements, birthdays, anniversaries, referral and appointment reminders exactly when expected.